What is the price of home massage in Dubai?

Single massage at home Dubai sessions start at AED 150 for 60 minutes and AED 220 for 90 minutes. Couple massage is double (AED 300 for 60 mins, AED 440 for 90 mins) since two therapists arrive. Every service uses the same transparent pricing with no hidden fees.

How much time before should I book my massage?

Minimum 2 hours in advance. This window gives us time to assign a qualified therapist, prepare all equipment, and dispatch them to your location on time. Same-day bookings are accepted as long as you book at least 2 hours before your preferred session time.

Is online booking available 24/7?

Yes. Our website booking system is open 24/7. You can schedule a home massage service at any time of the day or night — sessions are delivered round the clock, 365 days a year, with no off-hours restrictions.

What payment methods do you accept?

We accept Visa, Mastercard, American Express, Apple Pay, Google Pay, Samsung Pay, and direct bank cards through our secure online gateway. Payment is made online during booking — this is what confirms your session and locks in your therapist.

Should I eat before the massage session?

Light meal only, and at least 60 to 90 minutes before the session. Avoid heavy food, alcohol, or large amounts of water right before your massage — it can cause discomfort during pressure work on the abdomen and lower back area.

Are your therapists certified and licensed?

Yes, every therapist holds a valid Dubai Health Authority (DHA) practice license, verified annually. Most carry additional international certifications — Thai Massage School of Chiang Mai, Kerala Ayurvedic Diploma, ITEC (UK), or NCBTMB (USA). Minimum 5 years of professional experience required.

What if the therapist arrives late?

If the therapist is more than 15 minutes late from your scheduled time, our team contacts you immediately with a status update. In rare delay cases, you have the option to reschedule or receive a partial credit toward your next booking.

Can I book a couple massage with my partner?

Yes. Couple massage at home Dubai is one of our most-requested services. Two licensed therapists arrive at the same time and perform synchronized massages for both of you in the same room. Choose any service for your couple session.

Can I request a female or male therapist specifically?

Yes, always. We guarantee same-gender therapist matching with no exceptions. Female clients receive female therapists, male clients receive male therapists. For couples, you choose the combination you prefer.

What should I wear during the massage?

Wear whatever you feel comfortable in. Most clients prefer to undress to underwear level for oil-based massages — the therapist uses professional draping techniques to keep you fully covered except for the area being worked on. For Thai massage, loose clothing is required since no oil is used.

Do I need to provide a massage table or oils?

No, we bring everything. The therapist arrives with a foldable professional massage table, fresh sanitized linen, premium oils, towels, face cradle covers, a portable speaker, and an aromatherapy diffuser. You only need to clear a 7x4 foot space.

What if I am not satisfied with the service?

Contact our support team during or right after the session. We review every complaint individually and offer immediate therapist replacement, session extension, or partial refunds depending on the issue.

Can I cancel or reschedule my booking?

Yes. After booking, you have a 2-hour cancellation window. Cancellations within this window receive a full refund. Cancellations after the 2-hour window are non-refundable as we have already assigned a therapist and blocked the time slot.

Do you serve hotel guests in Dubai?

Yes. We deliver home massage service to all licensed hotels in Dubai — Atlantis The Palm, Burj Al Arab residences, Address Hotels, Four Seasons, Ritz Carlton, FIVE Palm, W Dubai, Waldorf Astoria, and 200+ other properties.

Can I book home massage Dubai late at night?

Yes. We operate 24/7 — there is no last booking slot. Sessions are available at midnight, 1 AM, 3 AM, or any other hour. Same minimum 2-hour advance booking rule applies.

How long does the full session take from arrival to departure?

For a 60-minute massage, the therapist is typically at your location for about 75 to 80 minutes total — 5 minutes setup, 60 minutes treatment, 10 minutes packup. For a 90-minute massage, total time is around 105 to 110 minutes.

Is home massage in Dubai legal and safe?

Yes. Primelife operates under a valid Dubai Department of Economy and Tourism (DET) license, and every therapist holds an individual DHA practice permit. Home massage Dubai services are fully legal in the UAE when delivered by licensed professionals through a registered company.

Refund Policy — Primelife Home Spa Dubai

Last updated: May 20, 2026

At Primelife Home Spa, we believe in transparent and fair refunds. This Refund Policy applies to all home massage Dubai bookings made through our website, and explains exactly when refunds are issued and when they are not.

1. Full Refund Eligibility

You are eligible for a 100% full refund in the following cases:

Cancellation Within the 2-Hour Window

If you cancel your booking within 2 hours of confirming it (and at least 2 hours before your scheduled session time), you receive a full refund directly to your original payment method.

Therapist No-Show

If our therapist fails to arrive at your scheduled time without prior notification or valid reason, you receive a full refund.

Service Cancelled by Primelife

If we cancel your booking for any internal reason (therapist unavailability, equipment issue, area access restriction), you receive a full refund.

2. Partial Refund Eligibility

You may receive a partial refund (50% to 75%) in the following cases:

Service Quality Concerns

If you raise a genuine quality complaint during or immediately after your session — therapist skill issue, hygiene concern, professionalism issue — our support team reviews the case individually. A partial refund or session credit is offered based on the situation.

Session Cut Short By Therapist

If your massage at home Dubai session ends earlier than the booked duration due to therapist error or behavior, you receive a partial refund proportional to the time missed.

Equipment or Setup Issue

If we fail to bring required equipment (massage table, oils, mat for Thai sessions, herbal compress for herbal sessions) and the session is affected, a partial refund applies.

3. No Refund Cases

The following situations are not eligible for refunds:

Late Cancellations

Cancellations made after the 2-hour booking window are non-refundable. By that point, the therapist has been assigned, equipment prepared, and the time slot blocked from other clients.

No-Show by Client

If you fail to be available at your booking address during the scheduled session time without prior cancellation, no refund is issued.

Change of Mind After Session

If you complete your session and later decide you preferred a different therapist, service type, or duration, refunds are not issued. We encourage feedback and offer a credit toward your next booking instead.

Cosmetic Concerns Beyond Therapist Control

Subjective preferences (oil scent preference, music preference, temperature of your room, ambience) do not qualify for refunds. Communicate preferences before or during the session for the best experience.

Failure to Disclose Health Conditions

If you do not disclose a medical condition (recent surgery, pregnancy, injury) that affects the session, and the therapist must modify or shorten the treatment, refunds are not issued.

4. How Refunds Are Processed

Refund Method

All refunds are issued to your original payment method — the credit card, debit card, Apple Pay, Google Pay, Samsung Pay, or bank card used during booking.

Refund Timeline

Bank cards (Visa, Mastercard, AmEx): 5 to 10 business days
Digital wallets (Apple Pay, Google Pay, Samsung Pay): 3 to 7 business days
Direct UAE bank transfer: 2 to 5 business days

Processing time depends on your bank — Primelife processes the refund immediately on our end once approved.

Refund Currency

Refunds are issued in AED (UAE Dirhams). Currency conversion losses (for international cards) are not covered by Primelife.

5. How to Request a Refund

To request a refund:

Email us at hi@primelifehomespa.com within 24 hours of your session
Include your booking reference number, session date, and reason for refund request
Our support team responds within 24 to 48 hours with a decision
Approved refunds are processed immediately to your original payment method

For urgent refund concerns, you can also call +971 56 857 1105 during operating hours.

6. Subscription Plan Refunds

For clients on our Basic, Wellness, or Premium subscription plans:

Unused sessions within the active month roll over for 60 days
Subscription plans can be cancelled anytime — no commitment lock-in
Refunds on cancelled subscriptions cover only unused sessions, prorated

7. Disputes & Escalations

If you disagree with our refund decision, you may escalate the case to our senior support team for a second review. Final decisions are made by Primelife management in line with this Refund Policy and UAE consumer protection regulations.

Contact Us

For refund-related queries:

Email: hi@primelifehomespa.com Phone: +971 56 857 1105 Office: Al Barsha, Dubai, UAE Website: Home Massage Dubai by Primelife